Tesla drivers claim they have been locked out of their vehicles as a result of an outage in the company’s app.
Several owners reported receiving an error message on the smartphone app that prevented them from connecting to their automobiles on social media.
Elon Musk, the CEO of Tesla, personally replied to a driver’s complaint in South Korea, writing on Twitter, “Checking.”
Mr Musk later stated that the app would be relaunched.
Drivers use the Tesla app as a key to unlock and start their automobiles.
Owners vented their frustrations at not being able to utilize their automobiles on social media.
One owner wrote, “I’m trapped an hour away from home because I generally use my phone to start [my] car.”
According to the outage tracking site DownDetector, roughly 500 users reported a problem on the app around 16:40 ET (21:40 GMT) on Friday. There were slightly over 60 complaints of a mistake five hours later.
Mr Musk wrote, “Apologies, we will take precautions to guarantee this does not happen again.”
However, Stuart Masson, editor of the website The Car Expert, told the BBC that the app is not the only way to have access to the cars.
“Beyond the app, there will be a secondary method to get in or out of the automobile; the challenge will emerge for drivers who do not have it,” he stated. “Technology makes things easier, but it relies on a server that is always available. It’s the same of leaving the home without my credit cards and expecting to pay with my phone. We can be caught off guard if we rely on a single system all of the time.”